When Toronto Hydro launched the
My Torontohydro online portal last year, homeowners were given one-stop access to all their Hydro information, from account details to outstanding bills.
But while the portal gives homeowners access to all the information they know they need, Toronto Hydro is still looking for ways to disseminate all those resources customers don't know they don't know.
"What do you do when you're moving? How do landlords access unit consumption records? These are all things homeowners need to know, but they may not be sure where to find that information," says Toronto Hyrdo spokesperson Tanya Bruckmueller.
In an effort to get the word out on all of their services, Toronto Hydro has teamed up with the Toronto Real Estate Board (TREB), to release the Homeowners Kit.
The Homeowners Kit is an online manual that outlines all kinds of Toronto Hyrdo information useful to new and existing homeowners. It also provides Toronto realtors with a bank of information they can pass on to their customers.
Among other things, the Homeowners Kit explains how customers can use online tools to move information to a new address, how to arrange for fridge and freezer pick-up, and how to participate in different energy-conservation initiatives.
"When we mentioned the idea to the Toronto Real Estate Board, they were very excited to participate. They are there to serve their clients, Toronto realtors, and the Homeowners Kit is great because it provides useful information that realtors can pass on to their own clients."
The Homeowners Kit is available at torontohydro.com in the "
Are you moving?" section and is also available through the
TREB website.
Writer: Katia Snukal
Source: Tanya Bruckmueller (Wilson), Toronto Hydro, media & public affairs