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Engaged employees can help drive revenue

Big Fish Interactive, a Toronto-based corporate training firm, has developed an effective and inexpensive system for spurring small business growth. Rather then look outward, Big Fish Interactive teaches business owners how they can capitalize on their existing assets by engaging and encouraging internal company staff. A recent report in the Globe & Mail looks at how Big Fish Interactive teaches small businesses strategies for "inviting the full participation of each staff member" such as providing incentives and making employees aware of how their personal contribution effects to the bottom line.

"Andrew Reid founder of Big Fish Interactive, a Toronto-based corporate training firm focused on leadership, business coaching and team building, says employees can help increase productivity and drive revenue."

"The key word is to invite," Mr. Reid says. "Ask employees: 'How can you see your own strengths contributing to the task at hand? What choices can you make that feel purposeful and connected?' "

"One of my favourite catchphrases is, 'The way I set it up is how it ends up,' " Mr. Reid says. "Set up the intentions and expectations clearly at the beginning of a project. If I set myself up to be bottom-line [oriented] and profitability-focused and understand my role, even if it's a small one, and how I can contribute to that, then you've got me as a committed employee."

"I've never met a fully engaged employee who leaves," Mr. Reid says. "People don't leave relationships that are working, whether it's romantic or business. It's the same thing. We only look elsewhere when we feel unfulfilled."

read full story here
original source the Globe & Mail
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