In The News

Toronto-based RBC Wealth Management tops the list of the world's "best full-service investment firms", according to the annual survey by J.D. Power & Associates. The list, based on on interviews with over 4,200 investors, ranks firms on seven different categories, including investment performance, account information, website, offerings and fees.

"RBC Wealth Management, the unit of Toronto-based Royal Bank of Canada that oversees almost $200 billion for more than 350,000 households, won the highest satisfaction ranking in a survey of full-service investment firms' customers.RBC earned a score of 814 on a 1,000-point scale this year compared with 793 in 2010, with strong marks for brokers' customer service and account information, said the survey of about 4,200 investors released Thursday. The average score was 772."

"Communicating well with customers, including explanations of investment performance and fees, are key contributors to customer satisfaction, said David Lo, director of investment services at J.D. Power, a marketing-information company."

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original source Bloomberg