The Toronto Star recently ran a feature on the
Hearth Manor, a family-run Mississauga mainstay that's been selling fireplaces for over 30 years. While the store has had to weather tough economic times, their loyal customer base is credited with their impressive longevity.
"The key to the Martins' longtime success is repeat business -- many of their clients have been coming into their tidy shop in the Mississauga Home and Design Centre for decades."
"In some cases, it's families who move into new homes. Other times, it's their kids. We have generations of customers," said Jessica Jean."
"In tough economic times like these, people do their homework. So when they come to us, they expect informed decision," said the youngest of the Martin clan. "People are very cautious and careful with the money, and so are we, because we are part of that team reinvesting in their homes."
"The Martins believe because they are a small business, Hearth Manor has the capacity to adapt quickly to economic change, while not compromising customer service."
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Toronto Star